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Chapter 9
April 2014 PLT-01067, Version: A.3
Troubleshooting
9.1 Backup and Recovery
HID Global recommends that you backup the iCLASS SE Encoder folder at the following location:
C:\ProgramData\HID Global\iCLASS SE Encoder
This folder contains all the essential files to recover from loss of the PC or other issues with the
application.
Note: The Administration Keys should be kept in the same secure location. For instructions to export
(save) Administration and Custom Keys, see Section 8.1.2: Save Admin Keys.
- User Guide 1
- Copyright 2
- Trademarks 2
- Revision History 2
- Contacts 2
- Contents 3
- Page iv 4
- Page vi 6
- Chapter 1 7
- Overview 7
- 1.1.1 Key Management 8
- 1.1.2 Administration Keys 8
- 1.1.3 Media Keys 9
- 1.1.4 Secure Object Keys 10
- 1.1.5 Secure Channel Key 10
- 1.1.7 Formats 11
- 1.1.8 Plugin Architecture 12
- 1.1.9 Work Orders 12
- 1.1.10 Work Instructions 12
- 1.1.11 Custom Applications 12
- Page 1-7 Overview 13
- Overview Page 1-8 14
- Chapter 2 15
- Application Navigation 15
- 2.1.6 Log Out / Switch User 16
- 2.1.7 Recent 16
- 2.1.8 Plugins / Users 17
- 2.1.9 Formats 18
- 2.1.10 Options 19
- 2.1.11 Actions 20
- 2.1.12 Database 21
- 2.1.13 Help 22
- 2.2 Home Tab 23
- • Import/export Custom keys 24
- 2.2.3 Reader Configuration 25
- Chapter 3 27
- Setup and Configuration 27
- 3.4 Set Administrative Keys 32
- 3.6 Add System Users 32
- Chapter 4 33
- 4.2 Install Format 35
- Package) 37
- 3. Click Open 42
- 4.5 Load HID Keys to Encoder 44
- 4.6 Create Custom Keys 48
- Chapter 5 49
- Work Order Manager 49
- 5.2 Create a Work Order 50
- Page 5-3 Work Order Manager 51
- Work Order Manager Page 5-4 52
- 1. Open a Work Order 53
- Work Order Manager Page 5-6 54
- Page 5-7 Work Order Manager 55
- 5.4 Edit a Work Instruction 56
- Page 5-9 Work Order Manager 57
- Work Order Manager Page 5-10 58
- Page 5-15 Work Order Manager 63
- Click Next 65
- MIFARE Classic. Click Next 67
- Application encoding 75
- Page 5-31 Work Order Manager 79
- Work Order Manager Page 5-32 80
- Work Order Manager Page 5-36 84
- Prox. Click Next 85
- Work Order Manager Page 5-40 88
- MIFARE Classic Key Selection 96
- Seos Key Selection 98
- Field Description 100
- 5.7 Work Order Execution 102
- Page 5-55 Work Order Manager 103
- Work Order Manager Page 5-56 104
- Page 5-57 Work Order Manager 105
- 5.7.3 To Remove Records 106
- Page 5-59 Work Order Manager 107
- Work Order Manager Page 5-60 108
- Page 5-61 Work Order Manager 109
- Work Order Manager Page 5-62 110
- 5.7.6 Read Back 111
- 5.7.7 Printing a Work Order 112
- Page 5-65 Work Order Manager 113
- Work Order Manager Page 5-66 114
- 5.7.11 Open a Work Order 115
- 5.7.12 Close a Work Order 116
- 5.7.13 Rename a Work Order 117
- 5.7.14 Delete a Work Order 118
- Chapter 6 119
- Key Manager 119
- 6.1 Create Key 120
- 3. Enter the following: 121
- Key Manager Page 6-4 122
- 6.2 Remove Selected Key 123
- Key Manager Page 6-6 124
- 6.3 Import Keys 125
- Key Manager Page 6-8 126
- 6.4 Export Keys 127
- Key Manager Page 6-10 128
- Page 6-11 Key Manager 129
- 6.5 Authenticate 130
- 6.6 Load HID Key(s) 132
- 6.7 Remove HID Key(s) 133
- Key Manager Page 6-16 134
- 6.8 Change Admin Keys 135
- 6.9 Add Key Set 136
- Page 6-19 Key Manager 137
- 6.10 Edit Key Set 138
- Page 6-21 Key Manager 139
- 6.11 Delete Key Set 140
- Page 6-23 Key Manager 141
- 6.12 Revoke HID Key(s) 142
- Chapter 7 143
- Reader Configuration 143
- 7.1 Data Mapper 145
- 7.2 Data Mapper Wizard 146
- 8. Click Next 150
- 7.3 Elite Prep Card 154
- 7.4 iCLASS Legacy Config Card 156
- 7.5 Load HID Application Keys 158
- Chapter 8 161
- Administrative 161
- Administrative Page 8-2 162
- Page 8-3 Administrative 163
- Administrative Page 8-4 164
- 8.2 Manage Users 165
- Administrative Page 8-6 166
- Page 8-7 Administrative 167
- 8.2.2 Edit a User 168
- Page 8-9 Administrative 169
- 8.2.3 Change Password 170
- 8.2.4 Delete a User 171
- Administrative Page 8-12 172
- Chapter 9 173
- Troubleshooting 173
- 9.2 Log Files 174
- Page 9-3 Troubleshooting 175
- 9.3 Database 176
- Page 9-5 Troubleshooting 177
- 2. Click the Analyze button 178
- HID Keys to Encoder 179
- Exception or Error 181
- Situation Meaning Action 181
- Glossary 183
- User Interface 184
- Unique Identification Number 184
- Term Description 184
- Glossary Page iii 185
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